Creating Quality Process Design for Results - książka wyd. 1999

Opis

The Strategic Management of Intellectual Capital and Organizational Knowledge is a landmark academic and professional resource that explores how organizations create, manage, measure, and leverage intellectual capital (IC) and knowledge to gain competitive advantage.

The book brings together insights from over 60 leading scholars and practitioners in the fields of knowledge management (KM), strategic management, and organizational learning. Through a mix of theory, research, and real-world case studies, it offers a comprehensive and multidisciplinary view of how intangible assets—such as employee expertise, organizational processes, and customer relationships—can be strategically managed.